House of CB Reviews

Great customer service and support. The sizing fits well with the measurements available on the size chart. The material is breathable, stretchy, comfortable, and maybe just up and down for any occasion!

Long story short I received my dress and the dress is lacking. I'm really upset as given the price I expected that of higher quality. I ordered the dress 2x to try to remedy the issue but the problem is the construction of the dress. All I am asking is for customer service to provide a prepaid return label because I've already lost money on this dress trying to fix it when the problem is due to the craftsmanship of the item. Customer service is giving me a hard time. This dress is my size but dress is ill fitting due to integrity of the item.

I’ve been a repeat customer of House of CB for the past 4 years. They are my go to for any special event attire, summer resort wear, or just because! Each garment is so luxuriously crafted with the utmost care and best materials. Every purchase is an experience with the best customer service team & gorgeous box packaging. I’ve truly gotten used to being showered with compliments because nobody makes clothes like House of CB.

I love purchasing from HouseofCB for special occasions. I had a query regarding my recent purchase and was delighted with a very prompt response and the answer to my query. Not just beautiful products but also great customer service!!

AVOID- this company refuses refunds! I bought a dress for £179 and the wire came out of the bra and stuck in my side for 10 hours while I was at a wedding, it broke my skin and caused me so much pain I left early. I asked for a refund and they said bevause the dress had fake tan on it (OBVIOUSLY I HAD WORN IT DURRRR) they will not be giving me a refund or exchange but instead they will resend the dress out. LIKE I WOULD WEAR IT AGAIN? VILE - WILL NEVER ORDER AGAIN. Based on their previous reviews and star rating I’m not the only one to have problems. Managers have attitudes as well.

It’s my favorite brand for dresses. The size are perfect and the fabric screams quality. I have maybe now ten dresses and they never disappoint me!
They are designed to make women feel beautiful and it works!

Such a lovely brand?
Clothes are good quality
Prices are reasonable
Staff is lovely!

Totally perfect !

It is now day 34 since placing my order. Still no delivery and still being fobbed off by customer services who say they are looking into it but never get back to me.

Still haven't gotten my refund. I ordered first week of December and received my order 14th of December. Returned the items (pants) with tracking number last 21.12.2022. They confirmed that they received the items 04.01.2023. I was told that it'll take 14 business days to get my refund which includes the €15.50 I paid to ship it back to them. The pants were unimaginably huge despite of me following their measurement guidelines. I looked like I was placed in a cargo bag with those pants I ordered. Their customer service is horrible. Despite of them responding, they don't really resolve any issues nor cannot give you any assurance if you'll ever get your money back despite of them receiving the items in perfect and original packaging. Horrible! They took your money on instant but cannot refund you the money as soon as they received and check the items. I will never recommend this to anyone.

I paid £200 for two items. The company failed to send me one of them and so I raised a chargeback with my bank as they seemed unwilling to refund. They finally agreed to refund. I returned the second item and they received this on the 16th of December, it is now the 27th of January and I have still not received my money back. They have said it is due to the chargeback but I have contacted my bank and they said that this should not make any difference.

Avoid this company at all costs as they ignore your emails and do not help you. They are thieves and lie.

Purchased a dress that didn’t look like the images on the website. On arrival it was completely sheer, I returned the item and they’ve emailed that it doesn’t meet the return policy. Sending me the dress back. Pointless!! I’ll need to sell it on Vinted or Depop to return the funds. So disappointing

I ordered something that happened to go out of stock right when I ordered it. The team let me know asap, and after following up with them they informed me that they had found what I had ordered and sent it to me as soon as they did. I really appreciated them keeping me in mind other than just putting the item back in stock on the website. Great customer service?

I do not wish to negate anyone’s opinion but I'm actually really surprised at the amount of negative reviews House of CB have received. In the years I've been shopping with them I've never had (touch wood) any issues with returns or customer service. (I've probably purchased over 10 items?) What surprises me even more is the complaints RE quality? I can hand on heart honestly say the quality is second to none.
I've even had a dress shipped to me earlier than the release date for my birthday. I'm no ambassador for the company or an influencer, just your average shopper.
My last order was the Forest Green Corset Dress, I ordered on 19/12/22 late evening and delivery was AM of 21/12/22. The fit was perfect, the quality of the fabric was spot on and the packaging was beautiful.
I'm sad to learn of others negative experiences as for me personally, House of CB are the first company I will ever shop with should I have an occasion.

House of CB has some scam going where they deny refunds for returns by stating that the item had "irregularities" without any proof or explanation.
I returned a wedding dress after trying it on once. I immediately repackaged it to ensure it stayed protected. After $200 shipping (they do not provide free returns) and having the dress in their possession for over a week, they now claim the dress has irregularities (I have no idea what that means). What is even more concerning is that they did not tell me this until I reached out several times. I know the dress was in perfect condition. This is very scary to be defrauded so blatantly.

Went into the store at manchester arndale centre had the best customer service from all the girls in store they were extremley helpful never had this srrvice from anywhere else really looked after me trying to find me an outfit for xmss party my first go to sjop from now on thanks again